Administration Assistant – Ide Lane Surgery
Location: Exeter, Devon
Job Type: Full-time (37.5 hours/week)
Contract: 12 month fixed contract (maternity cover)
Hours:
- Monday: 8:00am – 4.00pm
- Tuesday: 8:00am – 2:00pm
- Wednesday: 8.00am - 6.00pm
- Thursday: 10:00am – 4.00pm
- Friday: 8.00am - 6.30pm
(Hours subject to change based on practice needs)
About the Role
We are looking for a friendly, motivated, and resilient Administration Assistant to join our supportive team at Ide Lane Surgery, located on the edge of Exeter.
This is a fast-paced and challenging role that requires someone who can stay calm under pressure, adapt quickly to changing priorities, and maintain accuracy while juggling multiple tasks. Working in a busy GP practice means dealing with a high volume of patient queries, unexpected situations, and tight deadlines. Your ability to remain professional and positive in these circumstances is essential.
You will combine patient-facing reception duties with back-office administrative responsibilities, helping to ensure the smooth operation of our practice. As a key part of our front-line team, you will play an important role in delivering a high-quality experience to our patients while supporting clinicians and colleagues with essential administrative functions.
Key Responsibilities
- Greeting and assisting patients both in person and over the phone
- Booking appointments and managing patient queries professionally
- Processing administrative tasks such as scanning, filing, and data entry
- Supporting clinicians and other staff with day-to-day administrative needs
- Maintaining confidentiality and high standards of accuracy at all times
What We’re Looking For
- Excellent communication and customer service skills
- Strong organisational abilities and attention to detail
- Resilience and the ability to work effectively under pressure in a busy environment
- Confidence with multitasking and prioritising competing demands
- A flexible, proactive, and positive ‘can-do’ attitude
- Previous experience in administration and customer service
Desirable (but not essential):
- Experience working in a General Practice or NHS setting
- Familiarity with clinical systems or medical terminology
Benefits
- Free on-site parking
- Located on the edge of Exeter, in a purpose-built GP surgery with lovely gardens to enjoy
- Friendly and supportive team environment
- 5 weeks annual leave, plus your birthday off!
- Enrolment into the generous NHS pension scheme
How to Apply
To apply, please submit both a CV and a cover letter explaining your suitability for the role.
Please note: We reserve the right to close applications early if a suitable candidate is found.
Pay: From £13.00 per hour
Benefits:
- Company pension
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
